Quality
- We strive for excellence in all that we do – our sole intention is to improve the quality of life and sense of well being of every person in our care.
- Our reputation and success is based upon the happiness and progress of the people who use our services. We aim to achieve the highest possible level of client satisfaction through the commitment of top management to continuous improvement of services, sustained investment in staff training and the implementation of a Quality Management System to aid in meeting and exceeding regulatory standards.
CQC Inspection
Having previously achieved Excellent ratings, our latest Care Quality Commission inspections took place in June and July 2013 and all three homes, Rosebery House, Derby House and Bridge House were assessed as having met the requirements of the Essential Standards of Quality & Safety inspected.
Our goal is to always exceed the requirements of regulatory standards.
Full review of compliance documents can be found on the CQC website: cqc.org.uk
Quality Management
The company is committed to continually improving the standard of the services it offers. To aid in achieving this we have developed an internal Quality Management System, based upon a programme of planned assessments covering all activities. Any areas that are found to be falling below our very high internal standards are noted, acted upon immediately and monitored to ensure compliance. In conjunction with our excellent CQC inspection results, clients, relatives and professionals can be assured that we are always aiming to provide the best possible service.
Investors in People
The Company firmly believes that our success is dependent upon the continuous development of its staff members and at the end of 2012 we were pleased to gain Investors in People Gold status. This prestigious award recognises our ongoing commitment to providing quality training and learning opportunities and the level of involvement staff are encouraged to have in business development where their ideas and opinions are always valued. We are all very proud to be part of a small group of companies within Yorkshire to have gained this accolade.
